MegaWise EMS TENS Unit, 24 Modes with 14 Premium Pads, Dual Channel Muscle Stimulator for Back Pain Relief Therapy, Home Use, Ideal Gift for Mum and Dad

** Edit **For those who are having issues with the intensity level: try connecting the wires to the unit and placing them on yourself BEFORE powering the unit. The unit "starts" much earlier than one might anticipate.Original ____________________________Jen (Brand Manager) at Megawise - WOW. Thank you for everything, you were a beacon of professionalism, you followed up and provided clear and caring guidance throughout the process.While not ideal (wasn't able to start pain relief program immediately), I reached out to their email and Jen responded. We had numerous rounds of interactions to troubleshoot the product, me providing videos of device behaviour then receiving feedback with subsequent instructions. She engaged other areas when initial information gathering proved ineffective in resolving things, escalated matters after understanding the problem (which was still unresolved at that point).I can't overstate the level of professionalism and empathy she exhibited. The product is good, works well so far, and over time we'll see about longevity. But her customer service was OUTSTANDING! Other companies should take note that the bar has been raised and Megawise should be proud to call her as part of their team.

Gift but good response from daughter

Absolute garbage shouldn’t have wasted my money worked one night wouldn’t turn on the next night. Plugged it in showed it was charged put new pads on and it wouldn’t let me increase intensity. I would push the button and it may go up two bars and take its self back down to zero intensity.

Excellent

Decent product, but don't scan the QRC in the booklet because it will charge you money.

What an amazing value that works great !!

Item works well and does help alot with the painnin my shoulder

Incredible Gift