SunnyBay Microwave Heating Pad for Neck and Shoulders, 2.2 lbs 26 inch Long Versatile Microwavable Neck Wrap Warmer or Cool Pack, Hot or Cold Therapy to Relax Sore Muscles (Blue)

After interaction with the seller, this is a revision of my original review. ... After first receiving this, I noted--as a former healthcare provider--how I had found the product too short for my average-sized male neck and that it seemed as though, compared with another one from another company I'd bought years ago, that I'd lost in a move, it didn't retain heat quite as long. I did note in that review that I accepted responsibility for being surprised by the inadequate length since the ad had clearly noted the length and I failed to measure my neck and just assumed it would be adequate. Within 24 hours of leaving my review, the company owner politely reached out to me, apologized for my disappointment, and offered to send me a larger model free of charge if I would just donate the original one to someone in need. I replied that I greatly appreciated her response and while I was certainly happy to donate the first one and try out a larger replacement, I didn't expect it since--as my review had noted--the length issue was completely my fault for not having measured myself first. She also noted that the newness of the natural grain filler varied, and thus the moisture content, which could affect heat retention and, over time, should retain heat longer. She was very polite and very quick to reply to each of my replies to her messages...and, again, it's important to highlight the fact that though my review had taken the onus upon myself, she reached out to me first. She encouraged me to try the larger model (whose product number I have forgotten unfortunately, but it's under Sunny Bay products) which features a MUCH wider back-of-the-neck area and an elastic strap that holds the ends together so that the heating bag encircles the neck better, touches more neck area, and subsequently, because of the better fit, retains heat much longer. Also, from the time I gave her my address so that she could send the larger model directly to me, I had it on my doorstep in about three to four days.(Just a note I feel that I should place as a former health provider to help reduce the potential for injuries...please follow the enclosed instructions exactly, and NEVER heat it beyond 2 minutes to reduce the risk of fire/burning to the bag itself and also to reduce the risk of burns to the person. Also, always monitor yourself during application, particularly if you have sensitive skin, diabetes, or another condition that might make you less sensitive to heat and/or more prone to burns.)BOTTOM LINE...With this much wider model with the elastic "joiner", I am very pleased and think that, though a bit more expensive than the first basic model I ordered, it is well worth the extra money. The moist heat does a great job in quickly reducing or eliminating the very tight neck that I occasionally get from long computer sessions, particularly when I'm under stress with an important, nearing deadline. (I should note though that, depending on the person and area for which the bag is needed, the first, smaller model could be completely appropriate.) Also, in a time of profit-driven companies that are so quick to compromise quality and customer satisfaction and which don't have the integrity to stand behind their products/services, Sunny Bay--and its owner Sharon--(a 20+-year-old American company based in Washington State) is a shining example of customer-centric operations. I can easily see why this company has remained in business with someone as nice, caring, and responsive as Sharon at the helm. Thus, this revised review of the replacement item (and also considering my excellent interaction with Sharon) is a wholehearted, 5-star endorsement of Sharon and Sunny Bay. You don't take a chance with this company and their products, because they fully stand behind them!

So soothing! The heat feels amazing on my neck and shoulders, and the lavender scent is gentle but relaxing — not too strong. I love that it’s microwavable and has some weight to it, like a comforting hug. Perfect after a long day or when I feel tense.

The neck wrap is generously sized, providing full coverage for the entire neck. Its flexibility makes it easy to use on hands or legs as well. However, keep in mind that it is quite heavy—I wish it were a bit lighter for more comfortable use. That said, it does an excellent job of retaining heat.

I am very pleased with this product. I have arthritis in my neck, and this feels very good when I use it. It heats quickly in the microwave, but you have to follow the directions and turn it over. It seems well made. I would buy it again.

This neck wrap is a true gem! I use it on my neck and shoulders whenever I feel tension or fatigue — within just a few minutes, I feel better. The lavender scent is wonderful and very calming. I actually store it in my closet, and every time I open the door, that lovely scent greets me — it’s a small thing, but it brings so much joy! I love that it can be used hot or cold. The shape fits comfortably to the body, and the fabric is soft and pleasant to the skin. Such a warm, comforting product!

What a disappointment. I’ve ordered two of these in past years and have been so pleased with the quality and durability (I use them multiple times daily).My first one became worn out and I ordered a replacement. While the length was the same the width was less and contained far less fill material. I’ll look elsewhere when I need to replace again. Perhaps the vendor could offer a basic and deluxe option.

My son's preschool uses these for kiddos who who like to hold something during carpet time or need some sensory input when trying to focus. My son loves to use one at school so we bought this one for home. He puts it across his lap while watching TV and even likes to sleep holding it. While we're not using it for its intended purpose, it is a great weighted item to use in an educational or home setting. The only negative is that the cover is not removable and, thus, can't be washed. This is not an issue if only one person is primarily using it. Regardless, we're happy with the purchase and hope this review helps other families who are looking for a similar item for kids with sensory needs.

it works well, size,comfort,value for the money and will wrap well.